Refund & Cancellation Policy
Last updated: 2026-05-02
Rene Air Duct Cleaning is committed to providing quality air duct and HVAC cleaning services to Raytown, MO, and surrounding areas including Unity Village, Independence, Lee's Summit, and Sugar Creek. We understand that situations can arise requiring the modification or cancellation of scheduled services. This policy outlines our guidelines for cancellations, refunds, and guarantees to ensure transparency and trust with our clients.
Cancellation Notice
To accommodate all our clients effectively, we request a minimum of 48 hours' notice for any cancellations or rescheduling of services. This notice period allows us to adjust our schedules and offer appointments to other clients who may require our services.
- 48-Hour Notice: Clients who provide at least 48 hours' notice will not incur a cancellation fee.
- Less than 48-Hour Notice: Cancellations made within 48 hours of the scheduled service may incur a fee equivalent to 20% of the service cost to cover administrative expenses and potential loss of business.
Appointments can be canceled or rescheduled by contacting our customer service team at [contact number] or [email address].
Partial Refunds
Rene Air Duct Cleaning provides refunds under certain conditions. If a service is not completed to your satisfaction or is canceled, we offer partial refunds as follows:
- Service Not Completed: If our technicians are unable to complete a service due to unforeseen circumstances, you may be eligible for a partial refund corresponding to the unfinished portion of the service.
- Customer-Initiated Cancellations: For cancellations with at least 48 hours' notice, any prepayments will be fully refunded. If less notice is given, a partial refund of 80% will be issued.
Refunds will be processed using the original payment method within 7-10 business days.
Weather Delays
Weather conditions can sometimes impact our ability to perform services safely and effectively. In cases of severe weather, appointments may need to be rescheduled for the safety of both our staff and clients. We will notify clients as soon as possible if weather conditions necessitate rescheduling.
- Rescheduling Due to Weather: We prioritize rescheduling at the earliest possible time convenient to the client.
- No Cancellation Fee: Cancellations or rescheduling due to weather conditions will not incur any fees.
Unhappiness Guarantee
At Rene Air Duct Cleaning, customer satisfaction is our priority. If you are not satisfied with our service, we encourage you to reach out to us immediately to address your concerns.
- Reassessment and Rectification: If a service does not meet your expectations, we will reassess the work and take necessary steps to rectify any issues, at no additional charge.
- Satisfaction Assurance: Our team is dedicated to ensuring every client receives the highest standard of service, and we commit to meeting your needs effectively.
Contact Information
For any questions or further assistance regarding our refund and cancellation policy, please contact our customer service team:
- Phone: [Contact Number]
- Email: [Email Address]
- Address: Rene Air Duct Cleaning, [Business Address], Raytown, MO
We appreciate your understanding and cooperation in adhering to these guidelines. Thank you for choosing Rene Air Duct Cleaning, where your comfort and satisfaction are our utmost priorities.